When Can AppleCare Replace a MacBook’s Battery? – Mac Rumors
“I have a 2014 13″ Retina MacBook Pro which I used extensively on a daily basis. I purchased AppleCare for the sole reason of protection against battery depletion over the coming years.
It’s hard for me to tell whether my battery has lost capacity, but I’m sure it has against the original figures when I first got the machine.
My question is, when will AppleCare be willing to replace the battery due to loss of capacity? Is there a percentage? How can I test it?”
The MacBook Pro’s battery has almost certainly lost some battery capacity if it has been charged and depleted regularly over the past two years. A quick way to check is by clicking on the Apple logo in the top-left menu bar and choosing About This Mac. Click on System Report… and select Power from the left-hand menu.
The resulting page displays various information about the MacBook’s battery, including its max capacity and charge remaining, both of which are expressed in milliampere hours (mAh). The battery’s cycle count and condition, ranging from Normal or Replace Soon to Replace Now or Service Battery, are also listed.
Apple describes the battery status indicators as follows:
- Normal: The battery is functioning normally.
– Replace Soon: The battery is functioning normally but holds less charge than it did when it was new. You should monitor the health of the battery by checking the battery status menu periodically.
– Replace Now: The battery is functioning normally but holds significantly less charge than it did when it was new. You can safely continue using your computer, but if its lowered charging capacity is affecting your experience, you should take it to an Apple Store or Apple-authorized service provider.
– Service Battery: The battery isn’t functioning normally. You can safely use your Mac when it’s connected to an appropriate power adapter, but you should take it to an Apple Store or Apple-authorized service provider as soon as possible.
In June 2015, Apple modified its AppleCare Protection Plan for the MacBook, MacBook Air and MacBook Pro to cover batteries that retain less than 80-percent of their original capacity within the extended warranty period. Apple will replace batteries under that threshold for no charge so long as the notebook remains covered under AppleCare, which costs between $249 and $349 depending on the MacBook model.
MacBook batteries are designed to retain up to 80-percent of their original capacity at 1000 complete charge cycles, similar to the iPad and Apple Watch.
There are also several free OS X apps, such as Battery Health or coconutBattery, that can determine whether your MacBook meets this criteria, and provide additional details about your battery’s temperature, manufacture date, power usage, and more. A 2012 Retina MacBook Pro with a current max charge of 7,171 mAh, for example, has retained nearly 85-percent of its original 8,460 mAh capacity.
If the MacBook is not covered by AppleCare, or the extended warranty period has expired, replacing the battery carries an out-of-warranty service charge ranging between $129 and $199, plus applicable taxes, based on U.S. pricing. Battery service and troubleshooting can be arranged by contacting an Apple Authorized Service Provider or scheduling a Genius Bar appointment with a local Apple retail store.
AppleCare for Mac extends a MacBook’s warranty coverage and telephone technical support to three years from the original date of purchase. Without an AppleCare Protection Plan, Mac customers are covered by a limited one-year warranty and 90 days of complimentary phone support. AppleCare can be purchased only while the Mac remains covered under Apple’s standard one-year limited warranty.