A WOMAN who lost her laptop at Stansted airport says Ryanair flew her device to Romania and now they won’t give it back.
Susan Connolly, who lives in Cambridge, got on a Ryanair plane from Dublin to London on April 25.
The 31-year-old had to put her laptop in an overhead locker because her seat was in the emergency exit row.
Susan, who works as a writer, said she realised she left it there when she was on a shuttle bus from the plane to the airport.
But when she headed to a Ryanair check-in desk to ask for it back, she said: “They said they had already checked the plane and there was no way to re-check it.”
When she thought her laptop, which has her work on it including drafts of novels and scripts, was lost, she changed all her passwords.
She said : “Then I got an email from Romania saying they had found my laptop, because the plane I had got from Dublin to London had then gone on to Romania.
“Bucharest Airport said they could send it back via a Ryanair plane to Stansted but I would have to give notice that I understood it might get damaged.”
The writer then gave them permission to send it back to her but it’s been three months now and she’s still without her laptop.
She called Bucharest Airport who claimed that Ryanair refused to put the laptop on a plane or even post it to her.
Frustrated she said: “The only option I had was either to fly there myself or to make a friend in Bucharest who I can nominate go and pick up my laptop, which to me seems ridiculous.
“They know where it is, they know it’s mine, I don’t understand why they can’t arrange for me to get it back.”
If she decides to fly there herself she faces forking out a couple of hundred pounds for a return flight to get it back.
After numerous calls to Ryanair, she has now taken to Twitter to publicise her complaint.
Even her friends have contacted them on her behalf.
Susan told The Sun: “Something that has been lovely is that a large number of people have reached out to me as they will be travelling through Bucharest and want to help.”
my laptop is now in Romania. It was still on the plane just like I said it was. I am right Ryanair was wrong.
— Susan E. Connolly (@susanconnolly) April 26, 2016
…resorting to tweeting but it’s beyond a joke now so will just keep tweeting at @Ryanair
— Susan E. Connolly (@susanconnolly) July 26, 2016
She added: “I think what is most frustrating about it is you hear all this stuff about Ryanair and how they’re horrible to fly on, but I actually quite like flying on Ryanair.”
Ryanair deny any contact was made by Susan herself.
A spokesperson, who described the incident as a “non-issue”, told The Sun: “Ryanair does not accept any liability for customers’ hand baggage, as it is each individual customer’s responsibility to ensure that they carry all of their belongings with them when leaving the airport or aircraft.
“The Lost Property Office in the relevant airport may be able to assist with locating misplaced hand luggage.
“Our customer service team has no record of any correspondence with the customer in question, and the matter has since been resolved.”
They know where it is, they know it’s mine, I don’t understand why they can’t arrange for me to get it back
Speaking to The Sun, Susan responded: “While it may be a ‘non-issue’ to Ryanair it is extremely important to me.
“Ryanair staff at Stansted and on the customer care line said that all lost property is dealt with by a third party company, so I am not surprised that they did not note my details.
“However Bucharest Airport were able to email me when it was found so I imagine there must be a record somewhere.
She added: “Lost property in Stansted and Bucharest certainly have records of my issue and all told me that they could do nothing for me unless Ryanair authorised it, or the alternative of myself or a nominated person collecting it from Bucharest.”