Read Samsung’s full statement on the Galaxy Note 7 recall – The Verge
Samsung just announced a global recall of the Galaxy Note 7 due to a potential fire issue, in what has to be considered one of the most dramatic and high-profile quality control incidents seen in the tech industry’s recent years. The company confirmed the recall in a press conference this afternoon in South Korea, and just issued a statement on the matter that we’ve reproduced below.
Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.