Apple’s iOS 10 update freezes some iPhones — including mine – CNET


Some users, including CNET’s Shara Tibken, have had issues downloading iOS 10.

James Martin/CNET

Another iOS update, another round of glitches.

Apple on Tuesday released the latest version of its mobile software, iOS 10. The problem is some users — including me — have had issues downloading the update.

After going through the download and install process over Wi-Fi, the iPhone shows an error window and indicates you need to plug it into iTunes on your computer. Connecting it to the computer brings up another error window that says, “There is a problem with the iPhone ‘iPhone’ that requires it to be updated or restored.” The message indicates you may be able to fix the problem by updating your phone, but if the update doesn’t work, you may have to restore your phone to factory settings, which erases all content and settings.

Once clicking update on “update,” another error window pops up, saying iTunes will update the iPhone to iOS 9.3.5, the version of Apple’s software that came before iOS 10. In my case, the software update through iTunes failed (stand by to see how I get my phone working again!).

Apple recommended users update iTunes on their computers to the newest version, 12.5.1, and then update the iPhone by plugging it into the computer.

“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability,” Apple said in a statement. “The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”

An error with iOS 10 warns some users they may have to reset their phone to factory settings.

James Martin/CNET

One big benefit for Apple devices users over Android is they’re able to update to the latest software each year. But Apple’s iOS often has bugs when it first hits the market, making it prudent for users to wait a few days before downloading. Before downloading a software update, users should also sure their iPhones or iPads are backed up to iCloud. If they have to restore the devices, they’ll be able to recover all of their photos and other items.

Apple had some big problems with iOS 8 from two years ago. A bug prevented its new HealthKit feature, which will allow app developers to collect health information, from launching, and developers who made apps for HealthKit couldn’t yet launch their software.

Apple sought to fix that problem and others with iOS 8.0.1, released a week after iOS 8. Instead the software prevented iPhone owners from connecting to their cellular networks. iPhone owners also reported issues with Touch ID after downloading the update, with some noting that the feature — which allows people to unlock their phones using their fingerprints — was no longer working. Apple ended up pulling the iOS 8.0.1 update an hour after releasing it.

Updated at 12 p.m. PTwith Apple’s comment.


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