You won’t believe what gets an email flagged at Goldman: CNBC has the list – CNBC

a sure {bet}|{thing}

adjust your account|losses|profits

against my expressed[?] wishes

answer {your}|{the} %ANY%[0\,3] phone

are {not responsive}|unresponsive

bad to worse

charge in excessive amount

charged {too much}|{excessively}

close|end|terminate my %ANY% [1\,5] relationship with GS|Goldman|{this firm}

Clowns {managing|running} the fund|show|portfolio|account|{my money}

concern* %ANY% [1\,5] safety of my money|fund|account

cover {your}|{our} losses

didn’t authorize the sale

didn’t|didnt|{did not} explain to me|us

disturbs|troubles me|us

don’t worry i’ll take care of it

don’t you f*cking understand

done|{did this} without %ANY% [1\,5] calling|emailing|contacting me|us|anyone

embezzled the account

extremely|really|quite|very unhappy|disappointed

failed to execute {our}|{my}instructions

fix the {trade}|{trades}|{commissions}

fix|adjust|change the trade*|commission*

formally|formal complain|complaint

found numerous|several errors|mistakes

give you a piece of {the}|{my} commission

how could this happen again[?]

How could you|GS|Goldman possibly[?] lose so|this|that much

I %ANY% [0\,4] {losing}|{lost} patience with {you}|{GS}|{Goldman}

I am not a happy camper

I didn’t {authorize}|{agree}

I expect {a|an|your}[?] {answer*|response} {today|now|asap}

I|we have lost|{run out of}|{ran out of} confidence|faith|trust|patience

I have raised %ANY% [1\,5] at least %ANY%[1\,3] times

I have raised %ANY% [1\,5] so many times

I lost {exorbitant|enormous amounts of}|{so|too much} money

I told you %ANY% {days|weeks|months} ago

I told you %ANY%[0\,1] {days|weeks|months} ago

i want the %ANY%[0\,2] trade reversed

I wanted out of %ANY%[3] {stock | {hedge fund} | fund | account | position}

I won’t|wont|{will not} pay for the|this trade

I {don’t}|{dont}|{do not} understand

I {trusted}|{believed in}|{had faith in} you

“I {was|am} extremely[?]{pissed|angry|concerned|upset|agitated|bothered|distressed|

I {would appreciate}|want {a|an} {call|email}

if this {doesn’t} | {does not} get resolved|fixed soon|immediately|{right now}

incompetent|inept fund|account management

increasingly|really getting[?] frustrated

it is your | goldmans | {goldman’s} job to make sure

I|we demand

I|we will not pay

lack of care|attention %ANY% [1\,5] my money|account*|fund*

let me remind you

losing confidence|faith|trust|patience

mad|angry|frustrated as hell|f*ck

make it up to you

my repeated {requests}|{request}

no longer be doing business

No one {called|emailed|contacted}

no one {{gave you}|{had} permission}|{said you could}

not %ANY%[0\,1] reasonable

not even one phone[?] {call} | {email} | {word} from {you | goldman}

not made aware

not {heard {back[?]} from you}|{what we agreed}

Paying fees {through|thru} the {nose|a–|butt}

phone {calls}|{call}e-mail{have}|{has} not been answered

piece of sh*t

pissed|pisses me off

poor|terrible|crappy {fund|account|portfolio}[?] results|performance

really %ANY%[0\,2] pissed|{PO’d}

rebate|refund my|your loss*

rebate|refund what I lost

register that|this as a complaint

remedy the situation

report the matter to the {sec}|{nasd}|{nyse}

reverse the commissions

reverse {this}|{the} %ANY%[0\,5] {trade}|{transaction}

screw*|f*ck* it up

so frustrat*

something {went}|{is really}|{will go} wrong

split the difference

statement complaint

still have not received

stock will {fly}|{soar}|{dive}|{tank}

supposed to be the top|best financial company

surprised|concerned|frustrated|angry that you didn’t|{did not} contact|call|email me

take care of any fees|commissions

taken advantage of {{the exemption in Financial Reporting Standard} | {the following exemptions on the first time adoption} | {any of the relaxed hedge accounting requirements} | {passport\\, this will still be subject to}úLSE%}[?]

That’s not what I {said}|{told you}

the {deal | account | fund | trade | trades} {was | were} not handled properly

there is a %ANY%[0\,3] problem

there is|are|{appears to be} a|several mistake*

there was an|a error|mistake

These managers give me a really[?] bad feeling

this is %ANY%[0\,5] totally[?] unacceptable|{not acceptable}

this is not fair

this won’t|{will not} happen again

this {is not}|isn’t|wasn’t|{was not} the %ANY% amount|{correct price}|price|stock|{correct stock}

This {part of the}[?] portfolio is[?] completely[?] sucks|stinks|f*cked up|{messed up}

time to dump

trades could|should be cancelled|reversed

transfer my {account}|{funds}immediately

troubles|disturbs|{disturbing to} me how long follow-up has taken

undo|break the trade

way too f*cking much

what happened to %ANY%[0\,5] money

What happened to my {money}|{account}|{trade}|{funds}?

what i f*cking said

what the hell|f*ck|heck {are|is} {you|GS|Goldman} doing with my|this|the {money|account|trade|funds|savings|portfolio}

what the {f*ck}|{hell}|{heck} {happened}|{is going on}|{is happening} with|to my|the|this {account|money|trade|fund*|savings|portfolio

Where did my {money}|{funds}|{account} go

where the {f*ck}|{hell} are you

who can I escalate the|this matter|issue|problem

who the {f*ck}|{hell}|{heck} said you could

who the {heck}|{f*ck}|{hell} do you think you are

who {supervises}|{manages} you

why should I|we pay

why {haven’t}|{didn’t} you {return}|{returned} my {call}|{calls}

won’t be doing business with you|GS|Goldman

worst investment

wrong amount|price|{number of shares}|stock

You didn’t follow my {instructions}|{wishes}|{plans}|{objectives}

You didn’t {tell me}|{say} that

You never {told me}|{said} that

you said you would {redeem|sell}

You stole from {me}|{my account}

you told me there {was no}|{wasnt any}|{wasn’t any} {downside risk}|{risk involved}

you were not up front

you werent|weren’t|{were not} authorized

you {didn’t}|{did not} | {didnt} {%ANY%[?] listen}|{supervise}

you {didn’t}|{did not}|{didn’t} {answer the question} | {reply}

you {f*cked}|{messed}|{screwed} up

you {have to}|{must} buy this stock

your|Goldman’s failure to comply|respond

you|GS|Goldman failed to comply|respond

{Call the SEC} {%precededby% {{Please. 20549}|{Please. D.C.}úLSE%}[?] } | {{{at 1-800-sec-0330} úlse%}[?]}

{contact}|{call the} {appropriate[*]} {authorities}|{regulators}|{nasd}|{nyse}|{sec}

{did not}|{didnt}|{didn’t} have permission to {buy}|{sell}|{trade}|{exchange}

{do not}|don’t have the confidence|faith|trust|patience to continue

{does not}|doesn’t|don’t respond|reply to my calls|emails

{don’t}|{dont}worry about the losses

{have|has} not received {the paperwork} | {any calls}

{I am}|I’m {%ANY%[0\,2]} {pissed off}|furious|irate|livid|incensed|upset|angry

{I am}|I’m|Im {not satisfied}|unsatisfied|dissatisfied

{i promise this time}|{this time i promise}

{i’ll}|{I will} fix {everything}|{it}

{i’ll}|{I will} work it out

{i’ve been trying}|{i’ve tried} to reach you

{i’ve}|{I have} been {unable}|{unsuccessful}trying to reach you

{i’ve}|{I have} contacted {my}|{an}|{your} attorney

{It’s|it is} %ANY%[0\,2] impossible to understand what|{what is} {{going on}|happened|occurred}

{I}|{Goldman Sachs}|{the firm}|{we} will make up the losses

{I}|{Goldman Sachs}|{the firm}|{we} {guarantee*}|{promis*}|{swear*} that[?] this won’t|{will not}|{will never} happen again

{I}|{we} will sue {you}|{your firm}|{Goldman}|{GS}

{I}|{we} will take you to court


{regarding}|{concerning} your problem

{should have}|should’ve been bought|sold|done %ANY% [1\,5] ago

{transactions}|{transaction}|{trade} {was}|{were} never executed

{transfer|sale} still {hasn’t}|{has not} {happened|occurred}

{where have you been}|{where the {f*ck}|{hell}|{heck} have you been}

{who is}|{i want the name of} your {supervisor}|{manager}

{you’re}|{you are} a piece of sh*t

{your|these}{behavior|actions} are %ANY%[0\,1] {unacceptable|{not acceptable}}

{You}|{Goldman Sachs}|{the firm} were|was not authorized

{you}|{Goldman Sachs}|{your firm} personally guaranteed

{you}|{Goldman Sachs}|{your firm} will be hearing from my {attorney}|{lawyer}

{you}|{Goldman Sachs}|{your firm} {messed}|{screwed} up

{you}|{Goldman Sachs}|{your firm} {won’t}|{will not} get away with this

{mistake|error} on {your|GS|Goldman*} part

receiv* a|any|no response to my {email}|{call}|{inquir*}|{question*}|{complaint*}

{I}|{we} {did not}|{did’nt}|{didnt} receive|get a response

negatively affected by this|these %ANY%[0\,5] change*|error*|mistake*

{please let me}|{allow me to} address your {concerns}|{confusion}|{problem}

missing money|funds

{not happy}|unhappy|dissatisfied with the {way}|{manner} in which this is being handled|addressed|resolved

not happy|satisfied|content with the way GS|Goldman|you is|are handling|resolving|addressing this

GS|Goldman is really upsetting|frustrating me

{I don’t think this is}|{this is not}|{this isn’t} the type of customer service I deserve|expect*

avoid this kind|type of error|mistake|fumble|misstep|slipup|{foul up}|stumble

{please let me}|{allow me to} provide %ANY%[0\\,5] a|an reason|explanation

{I have}|{i’ve} been {unhappy}|{displeased}|{unsatisfied} with the {firm’s attitude}|{attitude of the firm}

I am {unhappy}|{displeased}|{unsatisfied} with the {firm’s attitude}|{attitude of the firm}

{I have}|{I’ve} found the {direction|attitude} of the firm {troubling|worrisome|disturbing|concerning|demoralizing|aggravating|perturbing|distressing|discomforting|disconcerting|demoralizing}

{I|we} find the {direction|attitude} of the firm {troubling|worrisome|disturbing|concerning|demoralizing|aggravating|perturbing|distressing|discomforting|disconcerting|demoralizing}

{my|our} {low|unsavory} view of {GS|goldman|{the firm}}

Not For[?] Communicat*|Distribut*|send*|delive* Outside %any%[\,2] Firm|GS|{goldman sachs}|goldman

for internal use in the offices of

internal only

internal u.s.e. only

{internal use only} { {%precededby% { {private|your | { for and confidential deemed is message this in } }úlse%}} | {{%any%[\\,2] {to be completed by} | {checking account number} }úlse%} | {%any%[0\\,5] SMARTPlus}úlse% }[?]

{social security}|{soc sec}|soc|ss{{no|number|#}[*]}%#\d\d\d\p\d\d\p\d\d\d\d%


— CNBC’s Mark Fahey contributed to this report.


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