Thousands lose cable, internet service after two fiber lines cut – Gainesville Sun
Cox Communications customers in at least four Florida counties saw their cable and internet service go down for about four hours midday Wednesday, after fiber cables were cut in two areas, a company spokesman said.
Spokesman Cam Johnson said thousands of customers in Alachua, Marion, Escambia and Okaloosa counties lost service.
The service went down at 11:34 a.m. and crews in both locations restores service before 3:30 p.m., spokeswoman Kristin Longley said.
One of the cuts happened in Ocala and the other in Mobile, Alabama, Johnson said.
“They just happened to happen at the same time, which is unusual,” he said.
The outage affected businesses that rely on Cox for internet and phone service.
At UF Health, patient care systems are on separate systems and were not affected, but cable service and guest wireless service was disrupted in hospital rooms and public areas in Gainesville and Jacksonville, said Rossana Passaniti, medial relations manager.
Sun Country Sports Center in Jonesville was not able to take credit cards and or enroll people online in classes, said Jodi Hunt, director of marketing and operations. The gym wrote down credit card numbers to run later and wrote down information for those registered for classes.
“We had to go old school and put it on paper,” she said.
New Scooters 4 Less was without phone service and seemed less busy than usual, said Hannah Savoie. The business has its own server to schedule people checking in for services so it was still able to serve walk-ins, she said.
Gamesville Tabletop was without its Square point-of-sale system that uses WiFi and owner Callie Williams said a manager who couldn’t ring up customers seemed frazzled before she showed up to user her cell phone as a hot spot to run the system. The game business was also not able to look up information about upcoming games for customers to preorder.
CareerSource North Central Florida lost phone service, but has multiple providers for internet service so staff and customers were able to stay in touch by email and social media, said spokesman Frank Avery.
The outage also took its toll on Marion County businesses.
Some examples included Edward Jones Investments throughout Marion County, which lost their internet abilities. So did the Subway sandwich shop on South Pine Avenue.
Ocala Regional Medical Center and West Marion Community Hospital maintained all of their patient care systems, but lost some patient television services and visitor WiFi services.