Southwest Airlines computer outage leaves passengers waiting in long lines – LA Daily News
LOS ANGELES >> Southwest Airlines passengers were in a long line at Los Angeles International Airport Sunday, as a nationwide computer failure forced agents to issue handwritten tickets for all departing flights.
The airline confirmed the issue in an email response to City News Service, and asked all U.S. passengers to arrive at least two hours ahead of their scheduled departure today.
LAX police tweeted out a photo of a huge line in Terminal 1, as passengers tried to make morning flights.
“Fewer than 100 flights, of the 3,600 flights scheduled to operate today, had been delayed briefly as we worked to ensure people could make their flights, said Michelle Agnew, a Southwest spokeswoman in Texas, in an email to City News Service. She said that estimate was as of 8 a.m. Los Angeles time.
The airline blamed the delays on “technology issues, which are requiring us to process customers on their individual itineraries.”
Southwest is one of the busiest carriers at Los Angeles, Burbank, Orange County and San Diego airports.