NHS IT blunder sees system clogged after email sent to 1.2 million employees – Telegraph.co.uk

Others complained that they had not been able to log in to their accounts at all.

One health service manager tweeted: “So essentially #nhsmail users have all just carried out a DDoS [distributed denial of service] attack on themselves”.

Another NHS employee, a renal surgeon, said: “I hope they reserve a special place in hell for those insisting on replying to all.”

The original email is understood to have been sent by a “senior ICT delivery facilitator” in the Croydon area.

While the distribution list has been deleted, the system is so clogged that it is likely to take hours for all the “reply all” emails sent before action was taken to filter through.

It is not yet known what impact the problem has had on clinical services and patient care.

A NHS digital spokesman said: “Some users have experienced short delays in the NHS email system this morning.

“Action has been taken to resolve the issue.

“A number of email accounts will be operating slower than normal due to an NHS email user setting up an email distribution list which inadvertently included everyone in the NHS email system.

“As soon as we became aware of the issue we deleted the distribution list so that no one else could re-sent to it.

“We anticipate the issue will be resolved very soon.”


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