Microsoft told to compensate customers for Windows 10 breaking computers – Telegraph.co.uk

Microsoft has been urged to pay compensation to customers that have suffered computer malfunctions when upgrading to its new software Windows 10. 

Since the company released the software last year it has been plagued by complaints, with customers claiming their computers upgraded without their permission and, in some cases, completely stopped working. 

Which?, the consumer watchdog, has told Microsoft to “honour consumers’ rights” and compensate those who have suffered from problems, including lost files, email accounts no longer syncing and failed WiFi connection.  

It said Microsoft customers had also complained that their webcams suddenly stopped working, as did speakers and printers in the wake of the upgrade. 

“Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem,” said Alex Neill, director of policy at Which? “We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful.”

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