Microsoft to make saying no to Windows 10 update easier – ZDNet

Microsoft plans to change the Windows 10 update prompt to make it clearer and easier for Windows 7 and 8.x customers to schedule or decline the offer.


The new ‘Get Windows 10′ update prompt, coming later this week

Microsoft officials said late on June 27 that the new update experience — with clearer “upgrade now, schedule a time, or decline the free offer” — will start rolling out this week. Microsoft also will revert to making clicking on the Red X at the corner of the Windows 10 update box dismiss the update, rather than initiate it, as it has done for the past several weeks.

Microsoft officials said they are making the change “in response to customer feedback.”

Here’s the full statement from Microsoft about the coming change, attributable to Executive Vice President of Windows and Devices Terry Myerson:

“We are providing the following official statement to be attributed to Terry Myerson, executive vice president, Windows and Devices Group:Our most important priority for Windows 10 is for everyone to love Windows. Since we introduced a new upgrade experience for Windows 10, we’ve received feedback that some of our valued customers found it confusing. We’ve been working hard to incorporate their feedback and this week, we’ll roll out a new upgrade experience with clear options to upgrade now, schedule a time, or decline the free offer. The ‘Red X’ at the top corner of the dialogue box will now simply dismiss the reminder and will not initiate the upgrade. We’ll continue to be led by your feedback and always, earning and maintaining your trust is our commitment and priority. We recommend people upgrade to Windows 10 as it’s the most secure version of Windows and take advantage of the free upgrade offer before it ends on July 29.”

Microsoft also will provide free tech support to those having problems with their Windows 10 update, according to a Microsoft Senior Director for Windows, including support in rolling back from Windows 10 to their previous version of Windows.

Microsoft has been criticized by many, including me, for making onerous the process of postponing and/or declining the free update to Windows 10.

It’s great that Microsoft has made Windows 10 a free update for many Windows 7 and 8.X users since last July, but it’s been anything but great that the company has made opting out of the update so difficult. It should be up to users, not Microsoft, if and when they take advantage of the free update. Microsoft should have made opting out a clear and easy choice from the get-go, but better late than never, I guess….

The offer to move to Windows 10 for free from Windows 7 and 8.X will end on July 29, a month from now. Microsoft officials said they’ll start phasing out the “Get Windows 10″ update prompt starting on July 29.

The news of the change in the Windows 10 update prompt wording comes days after Microsoft paid a disgruntled Windows 10 updater $10,000 rather than appeal the case in court.


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