Microsoft apologizes for riling OneDrive users, restores some free storage … – Computerworld

Microsoft on Friday apologized for how it conveyed last month’s decision to slash OneDrive storage allotments, and restored the 15GB of free cloud storage space to current users who asked for it. But it did not back down from its determination to eliminate the unlimited allowance.

“We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated,” wrote Douglas Pearce, a group program manager for OneDrive, in a message that shut down a massive plea on Microsoft’s own website for the restoration of the allotments.

Pearce was referring to an unsigned blog post of Nov. 2 that laid out changes to Microsoft’s consumer cloud storage service. In that post, Microsoft said it would dump unlimited storage for subscribers to its Office 365 Home and Office 365 Personal plans, setting the new limit at 1TB; slash the free allowance from 15GB to 5GB, reducing it by 67%; drop two paid plans; and add a new one that effectively raised the price of the lowest-cost option by 100%.

Not surprisingly, OneDrive users and Office 365 customers howled. They scoffed at Microsoft’s rationale for the elimination of unlimited storage — the company cited a small number of file repository hogs — and demanded that the firm restore the 15GB of free space.

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