Microsoft announces Surface Pro power cord recall – The Verge
Microsoft revealed earlier this week that the company is recalling a number of power cords following overheating concerns. If you bought a Surface Pro, Surface Pro 2, or Surface Pro 3 in the US or Canada before March 15th then you can apply now for a free cord replacement. If you purchased a device outside of the US or Canada before July 15th then it’s also affected by the recall. Microsoft’s latest Surface Pro 4 is unaffected.
“While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers,” says a Microsoft spokesperson.
The replacement affects the AC power cord that connects to a power outlet, rather than the cord that connects directly to a Surface Pro. Microsoft is planning to supply one AC power cord replacement free of charge for each eligible Surface Pro device. You can find out if your device is affected by checking your serial number at Microsoft’s Surface support site.
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