Computer outage at British Airways delays flights worldwide – Los Angeles Times
Air travelers faced delays Saturday because of a worldwide computer systems failure at British Airways, the airline said.
The airline canceled all flights from London’s Heathrow and Gatwick airports until 5 p.m. local time (10 a.m. PDT.) and urged passengers not to go to the airports, which it described as extremely congested.
The airline said it suffered a “major IT systems failure” and was working to resolve the problem. It said in a tweet that the problem is global.
Passengers at Heathrow reported long lines at check-in counters and flight delays. One posted a picture on Twitter of airline staff writing gate numbers on a whiteboard.
“We’ve tried all of the self-check-in machines. None were working, apart from one,” said Terry Page, booked on a flight to Texas. “There was a huge queue for it and it later transpired that it didn’t actually work, but you didn’t discover that until you got to the front.”
Another traveler, public relations executive Melissa Davis, said she was held for more than an hour and a half on the tarmac at Heathrow aboard a British Airways flight arriving from Belfast, Northern Ireland.
She said passengers had been told they could not transfer to other flights because “they can’t bring up our details.”
Heathrow said the IT problem had caused “some delays for passengers” and that it was working with airline officials to resolve it.
The problem comes on a holiday weekend, when thousands of Britons are traveling.
British Airwayspassengers were hit with severe delays in July and September 2016 because of problems with the airline’s online check-in systems.
5:30 a.m.: This article was updated with British Airways canceling flights until 5 p.m. London time.
This article was originally published at 5 a.m.